Free worldwide shipping on orders and over $150

Payments, Returns, Refunds and Exchanges Policy


How To Return An Item
We stand by our products therefore if you are satisfied we offer a full refund within 30 days of purchase, your item(s) must be in it's original unused condition.


1. Please email info@mioukids.com to request a refund.
2. Mail your returned item to:

Miou
PO Box 423
Gibsons, BC
V0N 1V0 Canada 

Include in your package a signed letter stating the reason for your return and the original receipt.
Since we cannot be responsible for parcel lost on route to us, we strongly recommend that you use trackable post to ensure safe delivery this option is available on our site.
We do not accept C.O.D’s.
We do not refund the original shipping and handling that you paid for the order.
You will have to pay for return shipping to us.
We will ship an exchanged item back to you for free.

Return Exceptions 
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges 
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay for return shipping.

Payment Policy

Currency for payments

Our clothing is priced in US$

Accepted Methods of Payment: 
Credit Card (Visa, Master Card, Amex, Discovery) 
Paypal

Credit Card Charges 
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy 


Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers 
We use Canada Post for our deliveries.

Order Tracking 
If a tracking # is provided, we will update your order with the tracking information. 

Shipping Rates 
Free worldwide shipping on orders over US$150 non trackable.
Canada and USA: US$10 non trackable.
International: US$20 non trackable.
For trackable options see rates at checkout.

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy 

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? 
We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used? 
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage 
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information 
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.