FAQ's

No, a trial or sample is not available.

Currently, our size range is labeled by age, such as 1-2 years or 2-3 years. Soon, we will be introducing a measurement chart for added convenience.

The care instructions are mentioned on the product page under the section "Washing Instructions", and we also include instructions with the clothing when it's sent to the customer.

Yes, our products come in a good-quality packaging bag to ensure protection from getting damaged.

You can send an email to info@mioukids.com for the same and you will be notified once the product is back in stock.

Our clothing items are made from 100% baby alpaca wool or 100% GOTS-certified organic cotton. These fabrics are lightweight, breathable, and feel smooth against your skin.

Our products can keep your kids warm, and make them look adorable with a unique style. Our hypoallergenic baby alpaca clothing is perfect for children with allergies. The clothes are designed to last and provide comfort while being eco-friendly.

Customers can enter the code during checkout.

We allow an exchange and refund policy. To request the exchange and refund: Please email info@mioukids.com with your order number and request and one of our team will get back to you. Please allow 48 working hours for a response.

We allow a 30-day return and full refund policy from the received date of the item. Items must be returned in a sellable condition - unworn, with tags and bags.

Once the customer receives an email from us, we will arrange a courier pickup for the returns.

You can pick the trackable shipping option during your order and can easily track it using the delivery partner’s #Bill number from their website; details will be sent immediately upon shipment.

Use this text to answer questions in as much detail as possible for your customers.

No, the order will not be canceled once the product is shipped; only the customer will be responsible for it.

Use this text to answer questions in as much detail as possible for your customers.

Suppose the order is canceled after the confirmation. In that case, our customers will receive an email notification informing them that their order has been canceled, and all the amount will be reverted back in case of pre-paid orders.

Please take a picture of the damaged item, contact us at info@mioukids.com, and mention that it was damaged during shipping. We will provide a refund for the damaged items upon inspection. We also offer a store credit for lost items.

Depending on the shipping option you choose, you can let us know within one day of the shipment, and we'll do our best to update the delivery address.